All passenger travelling to UAE and Sultanate of Oman are requested to have their VISA on ARRIVAL message updated from Air India / Air India Express office unless the original Visa is stamped in their passport. If the passenger only has a photocopy or faxed copy of the Visa, VISA ON ARRIVAL message is mandatory. The airline would not be responsible if same is not reflecting in the PNR and Passengers may be denied boarding.

Please note that for travel date effective 1st May 2012, Televisions will not be considered part of Free Baggage Allowance from Kuala Lumpur. Passengers will be required to pay MYR 125 per Television at the airport at the time of travel.